FAQ's

 

Shipping services worldwide are currently very unpredictable and slow, compounded by further delays caused by Covid-19.    We cannot therefore make any guarantees about when orders are received, but we do our utmost to ship them as swiftly as possible.  International orders in particular can experience unpredictable delays along their journey which is beyond our control and can vary from country to county, therefore with regret we cannot give accurate delivery dates.

Thank you for your patience.


Due to ongoing IT issues at present with Italy customs for non-EU import we have temporarily suspended shipping to Italy.  See Royal Mail advice here for more information.


Help! Why can't I log in to my account?

Customer accounts created prior to June 1st 2020, are not valid on our new website.  We regret transferring user accounts across was not feasible.  Please register a new account.  

How much is shipping?

For further information on current rates visit our shipping page here.


How long does shipping take?

We aim to ship orders for in-stock* books within 5 working days of order placement.   UK orders are shipping by Royal Mail Tracked 48 service.  International orders are shipped by Royal Mail International Tracked or Signed services depending on country availability.  Larger international orders are shipped by courier.  International transit times vary greatly but typically books take 10-21 days to arrive, but sometimes longer as delays vary from order to order, country to country.

* Note that orders containing pre-order titles will be held for shipping until all books are available.


I don't see a particular book on your website, do you have any in stock?

All books we have for sale at present are listed on the website - we do our utmost to keep this site as up to date as possible.  We don't carry complete publishers backlists - instead we stock a carefully curated collection of the latest photobooks, together with a selection of signed, rare and out of print books.  


Do you offer gift cards/vouchers?

You can order gift cards here


I am a publisher, how do I get my books stocked at Photobookstore?

See our Submissions page.


Can I drop by and browse your books, or pickup my order?

We are an online store only, and personal visits are not possible.

How do I contact you?

The quickest and easiest way to get in touch is via our contact form or by email.  This is usually the method to get the fastest response. UK customers may also leave a message on our callback service on 01227 250022. You may also write to us at Photo Editions Ltd, 43 Grimshill Road, Whitstable, Kent CT5 4LL, United Kingdom