FAQ's

Help! Why can't I log in to my account?

Customer accounts created prior to June 1st 2020, are not valid on our new website.  We regret transferring user accounts across was not feasible.  Please register a new account.  

How much is shipping?

Delivery costs to the UK are £4.50 per order, with free delivery for orders over £100.  International orders delivery costs are calculated during checkout based on the packed weight of books ordered. For further information on current rates visit our shipping page here.


How long does shipping take?

We aim to ship orders for in-stock* books within 5 working days of order placement.   UK orders are shipping by Royal Mail Tracked 48 service.  International orders are shipped by Royal Mail International Tracked or Signed services depending on country availability.  Larger international orders are shipped by courier.  International transit times vary greatly but typically books take 7-21 days to arrive.

* Note that orders containing pre-order titles will be held for shipping until all books are available.

Shipping/Covid-19 update

At present we are shipping orders as normal and will continue to do so until further notice.  If you would like your order held, or shipped to an alternative address please get in touch.  Please note that shipments to some international destinations are being held for several weeks at mailing centres en route and delays can be considerable and unpredictable.  Thank you for your patience.


I don't see a particular book on your website, do you have any in stock?

All books we have for sale at present are listed on the website - we do our utmost to keep this site as up to date as possible.  We don't carry complete publishers backlists - instead we stock a carefully curated collection of the latest photobooks, together with a selection of signed, rare and out of print books.  


Do you offer gift cards/vouchers?

You can order gift cards here


I am a publisher, how do I get my books stocked at Photobookstore?

See our Submissions page.


Can I drop by and browse your books, or pickup my order?

We are an online store only, and personal visits are not possible.

How do I contact you?

The quickest and easiest way to get in touch is via our contact form or by email.  This is usually the method to get the fastest response. UK customers may also leave a message on our callback service on 01227 250022. You may also write to us at Photo Editions Ltd, 43 Grimshill Road, Whitstable, Kent CT5 4LL, United Kingdom