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FAQs

Which payment methods do you accept?
We are happy to accept Visa, Visa Debit, Mastercard, American Express along with Paypal payments via our online store. If you would prefer not to send your card details over the internet, you may make a telephone order by leaving a message on our callback service on
01227 250022, or drop us an email and we will call you back. We will endeavour to call you back within 24 hours, to take your order details. In addition to credit card payment, we also accept payment by bank transfer (BACS or IBAN). To make an order by any of these payment methods, please get in touch either by our contact form or by email.

How much is shipping?
Delivery costs are calculated during checkout based on the packed weight of books ordered.  Please select the correct delivery country to get an accurate quote for shipment of your order. All books are sent by fast, insured methods with tracking to most countries.

How long will shipping take?
As a general rule, books shipped to the UK should be received within 7 working days of shipment confirmation, EU orders within 10 working days and order to other countries within 21 days.  Often though books will be received much quicker. Should your books not arrive within these time frames, please contact us as soon as possible.

I had books in my basket, and now it is empty, help!?
After a few hours your shopping basket may time out and empty.  To avoid this occurring we suggest you register for the website and your basket will never empty (unless a book sells out).  Registered users also have the benefit of creating a wishlist, and viewing their order history. So please do register, log in and enjoy browsing all the books and videos and come back to your basket at your leisure.

Will my books be well packaged?
Unlike many book retailers, we love photobooks and want you to receive your order in the same condition it left us here.  All books are packaged as securely as possible with generous amounts of bubble wrap, before being put inside custom made book boxes.   We know how frustrating it is to receive damaged books!

I don't see a particular book on your website, do you have any in stock?
All books we have for sale at present are listed on the website - we do our utmost to keep this site as up to date as possible.  We don't carry complete publishers backlists - we stock a carefully selected collection of the latest releases, together with a selection of hard to source, rare and out of print books that many other bookstores can't supply. 

Do you offer gift certificates?
Yes we do, you can order online gift vouchers here .

Can I drop by and browse your books, or pickup my order?
I regret that we are an online store only, and personal visits are not possible.

How do I get my book stocked at Photobookstore.co.uk?
See our Submissions page here.

How do I contact you?
The quickest and easiest way to get in touch is via our
contact form or by email .  UK customers may leave a message on our callback service on 01227 250022. You may write to us at:-  Photo Editions Ltd, 43 Grimshill Road, Whitstable, Kent CT5 4LL, United Kingdom  (Please note this is not a retail location, we are an online bookstore only and regret that we do not allow customer visits)